Shipping

We ship to the continental US and use USPS for all of our shipping services. We offer free shipping on most orders $25 and above, and a flat-rate fee of $3.50 on orders below $25. Due to the size and weight of special items offered throughout the year, we will charge a flat rate fee of $5 to offset the shipping costs. Most packages will arrive within 2-7 business days from the day of shipment and most items are packaged and shipped within 1-3 business days (M-F, excluding holidays). Once the package is in the hands of the delivery company, we are not responsible for delays or issues. Please take into consideration that USPS delivery timeframes can be delayed due to the current situation with Covid-19, and that is beyond our control. Need it shipped sooner, e-mail us sales@thaisann.com and we will do our best to make arrangements with you (expedited shipping charges will be your responsibility).

We do also offer Local Pickup. This option can be selected at the time of purchase. Once we receive your order, we will contact you via e-mail to make arrangements. The e-mail will be coming from thais@thaisann.com so please be sure and check your junk mailbox. Local pickups will be done at the La Cantera Mall parking lot next to The Cheesecake Factory where they do their To Go Orders at an agreed-upon date and time.